Fully supporting delivery to:
Reach every major Australian carrier with the SMS Pal network. See our complete coverage
SMS Pal brings you the greatest benefit through the savings we offer of your regular mobile SMS rates. Click here to find out how much you will save!
Bulk SMS texting
allows you to send one, hundreds or even thousands of SMS messages at
once which means businesses and organisations can reach their
customers, clients, members or patients instantly on their mobile
Why Are Businesses Turning To SMS In 2019? (Here's 6 Quick Reasons)
Messages Get Read - When you send a text message, you can be
confident that around 98% of people will open that message with 90%
of those people reading that message within 5 minutes. Compare
this to email which has an average open rate of 20.1%, in other
words, 80% of your customer list will not see your emails!
Response Rates - Did you know that up to 30% of people will click
on a link inside your text message? Compare this to email which will
see only 4% of people engaging with your email by clicking on that
Customers Are On Their Mobiles…Right Now - According to
Statistica.com, 82% of Australians own a mobile device which offers a
significant advantage for businesses who are involved in mobile
marketing - the problem is that a lot of people still own feature
phones (non-smartphones) and so mass texting services allow these
businesses to reach these people as well since SMS works on both
smartphones and feature phones.
Return On Spend - Since SMS messages have such high open and
response rates, this typically results in higher results whether that
is sales, lead generation or appointments made.
- Texting is one of the cheapest methods of communication today even
when compared to email marketing. For only a few cents per message
you can get instantly grab the attention of your customer or client
compared to email where roughly 80% of emails never get opened and of
the 20% that do are opened anywhere from 90 minutes to 24 hours
From Anywhere - online text messaging services give you
complete freedom by allowing you to send messages from anywhere, all
you need is an internet connection and a device to log in to the
businesses have entirely different needs not only from industry to
industry but from business to business.
What makes SMS
valuable to businesses and organisations is that it is incredibly
versatile. Text messaging is typically used inside key impact areas
that require you to quickly grab attention whether that be notifying
a customer about a delivery update, informing team members about
roster changes, getting more table bookings on a slow night, or
sending out a special promotion to your entire customer database,
7 Ways Businesses And Organisations Are Leveraging SMS
#1. Generate High-Quality Buyer Leads
rely heavily on generating new business will use text offers to pull
in highly qualified sales leads and convert those leads into
appointments. Since people are careful about who they give their
mobile number out to, for example when they finally do they are
further down the buying path which means when you receive an SMS lead
they are typically pre-motivated, pre-qualified and pre-interested in
your solution which makes them easier to convert into customers.
#2. Drive Repeat Business
One of the most
powerful business assets you can create is a customer database, and
this is at the heart of what makes SMS so effective. SMS is a
permission-based communication channel which means that people have
subscribed to your SMS list to receive marketing promotions, so
businesses that rely heavily on generating repeat business can
consistently drive sales by sending out regular SMS campaigns to your
#3. Recover Lost Sales
One of the
greatest missed sales opportunities for online retailers is people
loading up their online carts and then not completing their order.
With SMS these stores can send that person a quick SMS message to
remind them their cart has been saved and even make a special offer
to get them to complete the purchase process.
#4. Send Reminders And Reduce No-Shows
A common pain
point for service-based businesses having to deal with people who
forget to show up to an appointment. No-shows create a triple-cost to
the business in the form on lost revenue from the client, the cost of
staff who are standing around with nothing to do and the missed
potential of not being able to fill that gap with another client. SMS
allows these types of businesses to send out a quick reminder to
confirm the appointment giving them enough time to cover that spot if
#5. Reduce Call Congestion
customer service organisations, a lot of inbound calls are actually
for small easy to answer queries which creates longer queues meaning
that customers get frustrated or end hanging up. By integrating text
messaging into the customer handling process customers can send in a
quick question and have it answered in seconds without having to get
on the phone which reduces call congestion and wait times.
#6. Organise Teams
isn't just for managing the customer experience; it's also
fantastic for handling internal communication like rosters,
confirming delivery or product installation times, managing team
#7. Drive Channel Performance
know that they can increase the effectiveness of their other
marketing channels like trade events, webinars, email newsletters,
abandoned carts, etc. by sending out an SMS as a reminder which
improves the results of each channel.
How To Send Bulk SMS From Your Computer
160.com.au's SMS Features
Online SMS - there's no software or app to download simply log
into your account from anywhere and from any device where you can
send alerts, reminders, SMS
marketing promotions and more.
Lead Capture And Auto-Segmentation - capture hungry buyer leads and
automatically place into relevant contact groups so that when you
send out SMS campaigns, you keep your messaging consistent.
Auto Opt-Out - if someone wants to stop receiving messages from you
all they need to do is reply to your message with a unique short
code, and our system automatically removes them from future
Scheduled Reminders - set up scheduled reminders and alerts based on
time, the day of the week, date or a combination.
Email to SMS - write an email message and then send it to mobile
phones as a text message.
Delivery Reports - find out who received your text message and who
didn't (don't worry we don't charge for any text messages that
didn't get through due to mobile number changes, out of range,
phone turned off, etc.)
International Texting - we've partnered with major
overseas carriers, so you're able to send text messages to friends,
family, and customers overseas.
Unlimited Group Contacts - chances are you have different groups of
people you wish to send text messages out to like friends, work
colleagues, family, and different customer segments. Create as many
contact groups as you want.
Integration - are you currently using CRM software
(customer relationship management) or something similar? No need to
switch between interfaces, 160 integrates into other platforms so you
can keep everything under one roof.
High-Speed SMS Gateway - we have the best gateways processes working
behind the scenes to make sure that your messages are sent to the
recipient quickly, reliably and securely.
Why Our Clients Use 160.com.au
Thousands of Australians currently rely on 160.com.au's online texting platform
to reach and connect with friends, family, customers, clients and
members both locally and internationally and while everyone's needs
are different they frequently give us feedback for the following reasons:
Highly Secure - We take privacy seriously which is why we invest a lot
of money in keeping our system inside a highly-secure offsite
data-center which is monitored 24/7. We also have high-grade
encryption technology to keep user conversations private.
Australian Support - Our headquarters exists in the heart of the Sydney CBD
where we take your calls from 9 am to 10 pm Sydney time.
100% Delivery Guarantee - Sometimes SMS messages don't get through
for example when a person has their phone turned off, or they are out
of range or even if they've changed their mobile number. If this
happens, our system will keep trying to send the message over 24
hours and if it's still not able to get through the credits are
added right back into your account.
Credits Never Expire - Once you purchase SMS credits there is no time
limit on when you need to use them, these will remain on your account.
Integration Into Existing Software - Our platform typically
used by businesses and organisations that have existing customer
management software and through our platform can connect our SMS
solution into their current software.
Easy To Use - We've based our bulk SMS platform on simplicity, it's
easy to set up, and it's easy to send out SMS messages - it is
designed for people who need a straight-forward method of texting
without all of the shiny stuff.
Long-Standing - We've been around for over ten years making
us one of the first bulk SMS services in Australia.
No Monthly Fees - there are no monthly or hidden fees. We're a
100% prepaid SMS service so you only pay for SMS bundles as you need
Each Standard SMS is charged at a rate of one credit. A Standard SMS is a message that is less than 160 characters. We allow up to 600 characters per SMS to be send however, you will charged 4 SMS credits and the message will be concatenated into 4 SMS. CDMA and premium rate numbers may be charged at a higher rate.
If in doubt, please contact us.
SMS Pal adheres to the
Anti Spam Act. Any user found using the service to send unsolicited SMS Text
Messages will have their account immediately suspended without refund.
Please refer to the terms of service for complete