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Phone: Australia Wide Free Call 1800 671 823
From Outside Australia: +61 2 9283 9292
Fax: (02) 8014 4594

Suite 18, 281 - 287 Sussex St
Sydney NSW 2000
You can send a message to us using the form below. We will reply as soon as possible. If you are a member please login first.

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  1. Does it cost the recipient to receive messages?
  2. Can people reply to my SMS?
  3. How many characters can I include in my SMS?
  4. How much does it cost to send an SMS?
  5. Can I use your service from anywhere in the world?
  6. Do SMS credits expire?
  7. Do you give free SMS credits?
  8. How do I start using your service?
  9. I have done the free trial of your service and it is great. How do I purchase credits?
  10. How do I change my registered mobile number?
  11. What countries can you send messages to?
  12. A message I sent was not received. Why?
  13. How do I know that my SMS has been received by the recipient?
  14. Is it possible to delay sending the message?
  15. How do I enter my contacts into my contact book?
  16. My friend shares his mobile with his family. Can I have the same mobile number listed in my contacts book under more than one person?
  17. I am sending a bulk SMS, can I personally address all my recipients?
  18. How to add my contact to my favorite contacts list?
  19. How do you send an SMS from email?
  20. I am a software developer and I would like to integrate your SMS gateway to my website or application. What do I do?
  21. Do you provide 2-Way SMS numbers?
  22. How to use Auto Contact Group Creation?
  23. Can I used your service from my internet enabled WAP phone?
  24. Can I give friends or employees access to my account or credit without giving them my password?
  25. I sent an SMS with less than 160 characters but I was charged more than the number of credits per SMS then cost stated on your Pricing and coverage page. Why did this happen?
  26. I have scheduled some SMS to be sent periodically at a later date and time. How do I cancel this?
  27. How do I send SMS discount codes and special offers to my customers with an option to Opt-out option of future offers?
  28. How do I set up SMS templates?
  29. Can I send SMS messages through your service that is in Russian, Arabic, Chinese or Japanese?
Copyright © SMS Pal 2000 - 2023. All Rights Reserved. Disclaimer and Terms & Conditions. ABN 34 101 997 175

Standard SMS refers to an SMS message no longer than 160 characters in length and sent to a standard GSM mobile. SMS Pal allows up to 450 characters to be transmitted concatenated over four SMS. Each standard SMS is charged at the rate of one credit. CDMA, premium rate numbers and other non-standard mobile destinations may incur higher charges. If in doubt, please contact us.

SMS Pal adheres to the Industry code C661:2022 Reducing Scam Calls and Scam SM. Any user found using the service to send unsolicited SMS Text Messages will have their account immediately suspended without refund. Please refer to the terms of service for complete details.

We take great care in ensuring our users do the right thing however, if your think one of our users has scammed you with our SMS service please contact us immediately or report it to Scamwatch.

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